Vacant job

• Be the face of the branch by offering the best possible service and response to Swedbank's private and corporate customers.

• The tasks are varied and include handling service issues in unbooked customer meetings and working nationally with service issues via incoming phone calls.

• Contribute to our goals through effective working methods with a strong focus on increased accessibility, customer satisfaction, and proactivity.

• Collaborate and build good relationships with colleagues within the bank to develop our customers' financial health, identify customer needs, and refer when other expertise is needed to create added value in customer meetings.

• Further develop and broaden your skills – within the bank, there are several career opportunities and personal development is encouraged.

• Be passionate about service, put the customer first, and contribute to customer satisfaction by having good business acumen and being solution-focused.

• Have an interest in informing our private and corporate customers about our products and services, as well as the ability to digitalize and guide customers in our digital channels.

• Have an open mind, be curious about, and adaptable to new working methods.

• Have a strong personal drive, the ability, and willingness to contribute to both individual and collective goals.

• Personal and professional development through self-leadership and continuous improvement.

• Meaningful work that positively impacts our workplace, our customers, and society.

• An open and collaborative culture that encourages cross-functional teamwork and offers networking opportunities.

• A supportive and inclusive environment that promotes a balanced and sustainable work-life situation, with flexible working conditions when suitable for the role.

• Benefits such as our employee banking product offerings, pension plan, stock-based reward program Eken, and voluntary group insurance.

... you will have the opportunity to work at our service office in Kvillebäcken. You will work in an environment characterized by a high customer flow and pace. We are on a journey of change where you are expected to be adaptable and curious about new working methods. The service office's focus areas are accessibility and customer satisfaction, and you will have the opportunity to work with service issues both locally and nationally via incoming calls. With a positive attitude and a willingness to take on new challenges, you will thrive and succeed with us. As a leader, I expect strong personal drive and self-leadership. If you are someone who is passionate about and loves providing world-class service, I am confident that you will thrive in my team.

Welcome with your application!” Hanna Wagman, your future manager  

Location: Gothenburg, Kvillebäcken

Hiring manager: Hanna Wagman

We may start the selection process during the application period and welcome your application as soon as possible.

We have made our choice of recruitment media and therefore kindly ask for no contact with salespeople or sellers of other recruitment services.

Swedbank is an inclusive employer and does not discriminate based on gender, age, sexual orientation or identity, ethnicity, religion, or disability - everyone is welcome.

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